Please note that this process may take up to 45 working days from the day of refund submission and will be credited to the original mode of payment for the booking.
In the event there is more than 1 guest in the confirmed booking, the refund will be made to the person who made the purchase. Please note: Airport taxes and the processing fee for airport tax refunds differs depending on the airport you are departing from.
In order to maintain schedules, the boarding gate will be closed 15 minutes before departure time for all B737 (Jet) operations and 10 minutes for ATR (propeller) operations.
Passengers who do not report at the boarding gate at the requested boarding time, will not be boarded on the said flight and will be considered no-show passengers.
Many of these listed articles can be carried as air cargo provided they are packed in accordance with cargo regulations.
The weight of cabin baggage should not exceed 10KG.
Economy Class Passengers are allowed to bring up to 7KG with the dimension of L 36cm x H 56cm x W 23cm of hand luggage on board Malindo Air Flights. Stroller bags with the above specified dimensions will be allowed.
Please note that this ticket is further subject to all other terms and conditions of carriage as given below, which are deemed to be Incorporated herein: The airport tax refund may only be made after the Date of Departure.
If you would like to request for a refund on airport taxes, please contact us or present your request directly to any of our Airport Ticketing Offices or City Ticketing Offices in or near your vicinity or request refund via our website (
Malindo Air will not be liable for any misconnection with other airlines outside reasonable control of Malindo Air.